GlobalVision International Announces Results Of Its Client Satisfaction Survey

Contact: Nabil Freij
GlobalVision International, Inc.
Tel: (508) 616-6660

Budget was met for 97% of respondents!

Westborough, MA, January 11, 2010 – GlobalVision International, Inc., a specialist in software localization and translation, announced today the results of its annual Client Satisfaction Survey.

The survey measured the satisfaction level of GlobalVision’s client base. The highlights of the survey’s results are:

  • 100% said that projects were delivered on or ahead of schedule
  • 95% said that the quality met their needs
  • 98% said that the budget was met
  • 100% of the respondents said that the dedicated project manager contacted them promptly after the project was approved
  • 100% said that their phone calls and emails were returned in a timely manner
  • 96% said that GlobalVision set project details and expectations correctly at the beginning of the project

Overall 73% rated our overall service quality as very high, 24% rated it high and 3% rated it moderate. No one rated it low or very low.

Here’s a sample of the comments we received:
“I would recommend GV to anyone who needs translation services. Quality of work is excellent and the associates are polite and easy to work with.”

“All interactions with Global Vision have been top notch. I appreciate the attention to detail, the level of service. I look forward to working with you again!”

“Global Vision has always exceeded my expectations on all levels such as good quality of translations delivered in a clear and easy format. GV keeps promised due dates which keeps us on schedule also– not to mention ease of communication with the project managers. Thanks for all your hard work.”

“GlobalVision is flexible to accommodate our needs, and always deliver projects on time. gvAccess is extremely useful.”

“Everyone was very professional, questions were answered in a timely manner and it made me feel that our project was extremely important to your company.”

“I was pleased with GV’s quality of work and the rapid response time to my questions.”

“Excellent work by everybody involved.”

“I was very impressed by the incredibly quick turnaround time of this translation. We were in a tight deadline for a tender in Morocco and your team was able to get me a quote and get my translation back to me in a relatively short amount of time.”

“Communication with your company was outstanding! We had a comparable bid from another company for this project and decided to use GlobalVision because of their constant communication and updates. Very satisfied with GlobalVision!”

“George and his team provided a good quality translation and helped us work through several issues stemming from code inconsistencies. We were helped to see where we could improve our code so that further translations would be much easier.”

“I tried another translation company because they quoted a much lower price on a project and it showed. The poor translation by the other cost my company a contract because we over bid. It just goes to show you get what you pay for. I have never had any problems with GlobalVision, you meet or exceeded expectations on all projects.”

“Good communication. Friendly approach. I was pleased with the service.”

“I am more than pleased with my interactions with your company. I loved the speed of the responses and the attention to details. Thank you for all your help.”

“GlobalVision provided a good quality translation and helped us work through several issues stemming from code inconsistencies. We were helped to see where we could improve our code so that further translations would be much easier.”

“I was very impressed with the level of professional of your staff. I dealt with three individuals and they all supplied me with the information I needed in a timely manner.”

“There were a couple small changes to the properties files throughout the project after we had gotten translations back. On at least one occasion, we received the new translations in a few hours. I was very happy with the quick turnaround for some of these small changes.”

“Every project manager I have worked with over the past 3 years has provided consistent, high quality results. Working with GlobalVision is a pleasure.”

“Our top priority is not only to make each and every client fully satisfied, but also to ensure that their end-users are satisfied,” said Nabil Freij, President of GlobalVision International. “We raise the bar in the industry when we say that we have fulfilled our duty only when our clients’ end-users are successful. You shouldn’t accept anything less from your translation and localization vendors!”

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    • Constant Contact logo“We have had a lot of success working with GlobalVision… They are very receptive to our feedback during the project, and delivered a translation localization that was careful and deliberate.”
    • Intuitive Surgical logo“GlobalVision has been a great fit for our translation localization needs. We deliver a technically complex, high-value product, and we need translation quality that reflects that value.”
    • Alcohol Countermeasure Systems logo“GlobalVision understands the ramifications of incorrect technical data to a company that does a lot of engineering. Fortunately, they seem to get it right every time.”
    • Active Endpoints logo“I’d like to thank you and your team for a job well done. Speaking on behalf of the team you’ve made this a pleasant, efficient and painless experience.”
    • AirVersent logo“… GlobalVision has been our sole translation partner for all major releases and service packs since then. They are very cost-competitive, with strong project management skills…”
    • Biomerica logo“We are very impressed with GlobalVision’s professional approach to localization. Our product-update localization efforts and costs have gone down by as much as 30%.”
    • Canspan Communications logo“Working with GlobalVision is a breeze, I wish all our suppliers had the same work ethic! I never have to worry about prompt delivery and they provide us with excellent and thoroughly checked translation services.”
    • Zeiss logo“I am quite positively impressed. You met a very demanding schedule with a minimum of fuss required on my part. That is a big bonus for me. I haven’t had to nurse this project along…”
    • Daktronics logo“GlobalVision’s attentiveness to our needs and wants has made them an easy choice for our company’s translations. We can send them a document and it comes back ready to use, no extra work on our end.”
    • DigiLabs logo“…we solely use GlobalVision for all our translation needs, software, marketing materials and product specs. The delivery was always on time (many times ahead of time)”
    • Diversified logo“Highly recommended! … They have always been a pleasure to work with, and have provided our company with high-quality finished products.”
    • DYMO logo“While GlobalVision has provided excellent translation work for us, they also have very strong project management that allows them to meet their commitments on cost and delivery.”
    • Ecovation logo“We have been extremely pleased that we have found the right company to go to as we expand into other international markets.”
    • GibbsCAM“GlobalVision have the experience, expertise and takes pride in what they do and it shows in their professionalism in managing the project and delivering quality results on time… Highly, Highly recommended!”
    • Jarden Consumer Solutions logo“Translation is often a very difficult and challenging endeavor. GlobalVision always takes on the task with a high degree of initiative, thoroughness and professionalism.”
    • Northwest Aluminum Specialties logo“The work completed by GlobalVision was done on time, in budget, and conducted in a very professional manner. We would highly recommend GlobalVision as a supplier to any company needing translation services…”
    • NWL logo“… Now that we have used GlobalVision to translate work into 13 differed languages our Customers tell us that they could not have done a better translation.”
    • Questia logo“GlobalVision was a key part of launching our company’s international strategy. Their superior team helped us translate key web pages into eight foreign languages quickly and professionally.”
    • Shore View logo“We do appreciate how easy they have made this entire effort. Also, they were exceptionally pleasant to work with. Thank you.”
    • SolidWorks logo“After ten years of partnership with GlobalVision, SolidWorks can clearly attest to the success of the working relationship… The quality of the language translations has been high…”
    • Spark Creative Services logo“I always recommend GlobalVision to both clients and colleagues because I know their translations are accurate… they have not let me or my clients down!”
    • Spatial logo“GlobalVision is a top-notch company who not only delivers quality translations that meet or often beat deadlines, but also gives peace of mind that you are always receiving the best value in the industry.”
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      “The service and professionalism of the staff was A+ … the staff maintained continued contact until the job was 100% complete.”
    • The Cavanaugh logo“GlobalVision always showed professionalism along with a detailed status of how the job was progressing. Their pricing was very competitive and projects were done on time.”
    • UW  Center for AIDS and STD : CFAR logo“I have worked with several translation agencies before discovering GlobalVision, and I can attest that GlobalVision’s quality of customer service is unparalleled.”
    • cfDesign logo“Product section looks really good, I’m impressed by the good translations!”