GlobalVision International Announces Results Of The 2007 Client Satisfaction Survey

Contact: Nabil Freij
GlobalVision International, Inc.
Tel: (508) 616-6660

99% said quality met their need

Westborough, MA, February 5, 2008 – GlobalVision International, Inc., a specialist in software localization and translation, announced today the results of its annual Client Satisfaction Survey.

The survey measured the satisfaction level of GlobalVision’s client base. The highlights of the survey’s results are:

  • 99% of the respondents said that the dedicated project manager contacted them promptly after the project was approved
  • 95% said that they were updated on the status of their project on a regular basis
  • 97% said that their phone calls and emails were returned in a timely manner
  • 97% said that GlobalVision set project details and expectations correctly at the beginning of the project
  • 94% said that projects were delivered on or ahead of schedule
  • 99% said that the quality met their needs
  • 97% said that the budget was met

Overall 59% rated our overall service quality as very high and 36% rated it high.

Here’s a sample of the comments we received:

“Appreciated your service and would recommend your firm without reservation.”
“We are very please with GlobalVision’s competitive pricing and quick turnaround.”
“GlobalVision is very responsive and thorough. Great experience. Thank you.”
“The service is great. Always willing to go the extra mile. I always have peace of mind when the jobs are sent to your team.”
“Excellent job, I look forward to work with GlobalVision again in the future.”
“Good understanding of software R&D culture and deadlines; therefore great effort to meet the delivery deadline in any conditions – heads up for any delay – constant update with the project status – intimate communication with translators. Thank you very much for your help.”
“I have always been very pleased with GlobalVision.”
“Our experience with the simplified Chinese translations for the launch of our Chinese web site went smoothly from start to finish. The communication was good, the quality and timeliness of all deliverables went as promised. It was a pleasure to work with GlobalVision.”
“Stellar project manager and we love how personable GlobalVision is on top of keeping things running.”
“As always, highly satisfied.”
“Global Vision has translated several sales brochures and our website copy. I’ve always been very pleased with the service Global Vision provides and will continue to use the company for my translating needs.”
“Working with your company has been a very positive experience for me and my company. I really like how easy you make the whole process on me. I have not seen a thing that I would like to change about the way our two companies have been working together.”
“I am thoroughly impressed with everyone I have come into contact with at GlobalVision. I have only had two projects so far and they have probably been minor in terms of involvement, staff and requirements but I never felt from anyone there it was less important or any less a priority. More so, the translation for both projects was error free both in content and layout. I will not hesitate to use GlobalVision for future projects.”
“We were very pleased with your service and turnaround time. We will use you again when we have another transaction needing translation.”
“It was a small project, but was done very quickly and professionally. Responses were very fast and delivery on time. Your company has done a good job for me on all of the projects thus far.”

“Our top priority is not only to make each and every client fully satisfied, but also to ensure that their end-users are satisfied,” said Nabil Freij, President of GlobalVision International. “We raise the bar in the industry when we say that we have fulfilled our duty only when our clients’ end-users are successful.”

  • Share/Bookmark


This entry was posted in Press Releases. Bookmark the permalink. Both comments and trackbacks are currently closed.
  • Our Clients

    • Alcohol Countermeasure Systems logo
    • Active Endpoints logo
    • AirVersent logo
    • Biomerica logo
    • Canspan Communications logo
    • Constant Contact logo
    • Zeiss logo
    • Daktronics logo
    • DigiLabs logo
    • Diversified logo
    • DYMO logo
    • Ecovation logo
    • GibbsCAM
    • Intuitive Surgical logo
    • Jarden Consumer Solutions logo
    • Northwest Aluminum Specialties logo
    • NWL logo
    • Questia logo
    • Shore View logo
    • SolidWorks logo
    • Spark Creative Services logo
    • Spatial logo
    • Star Trac logo
    • The Cavanaugh logo
    • UW  Center for AIDS and STD : CFAR logo
    • The Mathworks logo
    • Telephonics logo
    • Adecco Group logo
    • Ciena logo
    • Coeur logo
    •  Optical Research Association logo
    • iCAD logo
    • Kaz logo
    • nVision Global logo
    • IMSI Design logo
    • Siemens logo
    • cfDesign logo
  • Freebies



     Free Quote Free Webinar Newsletter White Papers Audit

    Referrer

    Requirements

  • Testimonials

    • Constant Contact logo“We have had a lot of success working with GlobalVision… They are very receptive to our feedback during the project, and delivered a translation localization that was careful and deliberate.”
    • Intuitive Surgical logo“GlobalVision has been a great fit for our translation localization needs. We deliver a technically complex, high-value product, and we need translation quality that reflects that value.”
    • Alcohol Countermeasure Systems logo“GlobalVision understands the ramifications of incorrect technical data to a company that does a lot of engineering. Fortunately, they seem to get it right every time.”
    • Active Endpoints logo“I’d like to thank you and your team for a job well done. Speaking on behalf of the team you’ve made this a pleasant, efficient and painless experience.”
    • AirVersent logo“… GlobalVision has been our sole translation partner for all major releases and service packs since then. They are very cost-competitive, with strong project management skills…”
    • Biomerica logo“We are very impressed with GlobalVision’s professional approach to localization. Our product-update localization efforts and costs have gone down by as much as 30%.”
    • Canspan Communications logo“Working with GlobalVision is a breeze, I wish all our suppliers had the same work ethic! I never have to worry about prompt delivery and they provide us with excellent and thoroughly checked translation services.”
    • Zeiss logo“I am quite positively impressed. You met a very demanding schedule with a minimum of fuss required on my part. That is a big bonus for me. I haven’t had to nurse this project along…”
    • Daktronics logo“GlobalVision’s attentiveness to our needs and wants has made them an easy choice for our company’s translations. We can send them a document and it comes back ready to use, no extra work on our end.”
    • DigiLabs logo“…we solely use GlobalVision for all our translation needs, software, marketing materials and product specs. The delivery was always on time (many times ahead of time)”
    • Diversified logo“Highly recommended! … They have always been a pleasure to work with, and have provided our company with high-quality finished products.”
    • DYMO logo“While GlobalVision has provided excellent translation work for us, they also have very strong project management that allows them to meet their commitments on cost and delivery.”
    • Ecovation logo“We have been extremely pleased that we have found the right company to go to as we expand into other international markets.”
    • GibbsCAM“GlobalVision have the experience, expertise and takes pride in what they do and it shows in their professionalism in managing the project and delivering quality results on time… Highly, Highly recommended!”
    • Jarden Consumer Solutions logo“Translation is often a very difficult and challenging endeavor. GlobalVision always takes on the task with a high degree of initiative, thoroughness and professionalism.”
    • Northwest Aluminum Specialties logo“The work completed by GlobalVision was done on time, in budget, and conducted in a very professional manner. We would highly recommend GlobalVision as a supplier to any company needing translation services…”
    • NWL logo“… Now that we have used GlobalVision to translate work into 13 differed languages our Customers tell us that they could not have done a better translation.”
    • Questia logo“GlobalVision was a key part of launching our company’s international strategy. Their superior team helped us translate key web pages into eight foreign languages quickly and professionally.”
    • Shore View logo“We do appreciate how easy they have made this entire effort. Also, they were exceptionally pleasant to work with. Thank you.”
    • SolidWorks logo“After ten years of partnership with GlobalVision, SolidWorks can clearly attest to the success of the working relationship… The quality of the language translations has been high…”
    • Spark Creative Services logo“I always recommend GlobalVision to both clients and colleagues because I know their translations are accurate… they have not let me or my clients down!”
    • Spatial logo“GlobalVision is a top-notch company who not only delivers quality translations that meet or often beat deadlines, but also gives peace of mind that you are always receiving the best value in the industry.”
    • Star Trac logo
      “The service and professionalism of the staff was A+ … the staff maintained continued contact until the job was 100% complete.”
    • The Cavanaugh logo“GlobalVision always showed professionalism along with a detailed status of how the job was progressing. Their pricing was very competitive and projects were done on time.”
    • UW  Center for AIDS and STD : CFAR logo“I have worked with several translation agencies before discovering GlobalVision, and I can attest that GlobalVision’s quality of customer service is unparalleled.”
    • cfDesign logo“Product section looks really good, I’m impressed by the good translations!”

  •   Subscribe