“We have had a lot of success working with GlobalVision… They are very receptive to our feedback during the project, and delivered a translation localization that was careful and deliberate.”
“GlobalVision has been a great fit for our translation localization needs. We deliver a technically complex, high-value product, and we need translation quality that reflects that value.”
“GlobalVision understands the ramifications of incorrect technical data to a company that does a lot of engineering. Fortunately, they seem to get it right every time.”
“I’d like to thank you and your team for a job well done. Speaking on behalf of the team you’ve made this a pleasant, efficient and painless experience.”
“… GlobalVision has been our sole translation partner for all major releases and service packs since then. They are very cost-competitive, with strong project management skills…”
“We are very impressed with GlobalVision’s professional approach to localization. Our product-update localization efforts and costs have gone down by as much as 30%.”
“Working with GlobalVision is a breeze, I wish all our suppliers had the same work ethic! I never have to worry about prompt delivery and they provide us with excellent and thoroughly checked translation services.”
“I am quite positively impressed. You met a very demanding schedule with a minimum of fuss required on my part. That is a big bonus for me. I haven’t had to nurse this project along…”
“GlobalVision’s attentiveness to our needs and wants has made them an easy choice for our company’s translations. We can send them a document and it comes back ready to use, no extra work on our end.”
“…we solely use GlobalVision for all our translation needs, software, marketing materials and product specs. The delivery was always on time (many times ahead of time)”
“Highly recommended! … They have always been a pleasure to work with, and have provided our company with high-quality finished products.”
“While GlobalVision has provided excellent translation work for us, they also have very strong project management that allows them to meet their commitments on cost and delivery.”
“We have been extremely pleased that we have found the right company to go to as we expand into other international markets.”
“GlobalVision have the experience, expertise and takes pride in what they do and it shows in their professionalism in managing the project and delivering quality results on time… Highly, Highly recommended!”
“Translation is often a very difficult and challenging endeavor. GlobalVision always takes on the task with a high degree of initiative, thoroughness and professionalism.”
“The work completed by GlobalVision was done on time, in budget, and conducted in a very professional manner. We would highly recommend GlobalVision as a supplier to any company needing translation services…”
“… Now that we have used GlobalVision to translate work into 13 differed languages our Customers tell us that they could not have done a better translation.”
“GlobalVision was a key part of launching our company’s international strategy. Their superior team helped us translate key web pages into eight foreign languages quickly and professionally.”
“We do appreciate how easy they have made this entire effort. Also, they were exceptionally pleasant to work with. Thank you.”
“After ten years of partnership with GlobalVision, SolidWorks can clearly attest to the success of the working relationship… The quality of the language translations has been high…”
“I always recommend GlobalVision to both clients and colleagues because I know their translations are accurate… they have not let me or my clients down!”
“GlobalVision is a top-notch company who not only delivers quality translations that meet or often beat deadlines, but also gives peace of mind that you are always receiving the best value in the industry.”
“The service and professionalism of the staff was A+ … the staff maintained continued contact until the job was 100% complete.”
“GlobalVision always showed professionalism along with a detailed status of how the job was progressing. Their pricing was very competitive and projects were done on time.”
“I have worked with several translation agencies before discovering GlobalVision, and I can attest that GlobalVision’s quality of customer service is unparalleled.”
“Product section looks really good, I’m impressed by the good translations!”
Enabling Globalization
Thou shall have Transparent and Free Translation Management Systems
In the August issue of ClientSide News, it was argued in an article by an executive of a mid-size translation company that clients don’t need to have regular access to their project status, via a Translation Management System (TMS). This argument was based on a survey conducted with his clients where many stated that they “don’t care as long as the project is delivered when I expect it”.
Additionally, when his clients were asked in the survey “Does the need exist within your organization to use multiple translation services suppliers?” they answered: Yes 33.4%, Maybe 29% and No 37.6%. In other words, two-thirds of his clients are either already using or are considering using a second source to his service.
These answers somehow helped him draw the flawed conclusions that, keeping an up-to-date project status on his yet-to-be-developed TMS is unnecessary, and since his competitors may use his clients’ data via his TMS (when available), charging the client a fee for its use is justified.
I don’t have access to the names of his clients nor the type of work that his company does for them, but I can safely conclude that they are not heavily involved with complicated localization projects requiring multilingual simultaneous releases, and that he seems to be misreading today’s client expectations and business realities.
When you are in the midst of a major product release, you want full and immediate access to the latest status on your projects. In the real world, product release schedules slip, source files change, and deadlines shift to accommodate urgent features, enhancements and bug fixes. Experienced consumers of localization services reject the black-box approach and demand constant visibility into the entire localization schedule so that they can make educated last minute decisions involving releases or change orders. Full transparency in this process is essential for them to integrate localization activities with development, facilitating task and file hand-offs.
Granted not all clients experience these complicated requirements; but, make no mistake, it is these complicated requirements that drive the need for further automation and dictate the evolution of the localization industry.
As far as paying for the use of TMS is concerned, clients want uninhibited and free access to their information, assets and intellectual property, regardless of which vendor is involved. They are fed up with vendors who take their translation memories hostage and withhold key information about processes or specifics applied to their files and assets.
At GlobalVision we are committed to a free and transparent process. We don’t opine or hypothesize; we have first-hand experience with the benefits of our TMS portal, gvAccess. It is free of charge to our clients. It permits them to monitor their project status 24/7 and create user accounts for anyone they wish, including second source vendors.
Don’t worry; some of us do get it. If you want to see with your own eyes, we recently announced the availability of a free webinar that demonstrates the benefits of the portal. Register online and schedule a one-on-one 30-min session at your convenience on http://www.gvaccess.com/.